Refund Policy for Santa's Hotline
At Santa's Hotline, we are dedicated to providing a joyful and seamless experience for all our users. If you encounter an issue that prevents you from using our service due to an error on our part, we are committed to making it right.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Service Unavailability: If technical issues on our end prevent you from accessing or using the service.
- Delivery Failures: If the service fails to deliver as intended due to errors attributable to Santa's Hotline.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- User Errors: Inability to use the service due to incorrect information provided by you or issues unrelated to our platform.
- Change of Mind: Deciding not to use the service after purchase without any fault on our part.
How to Request a Refund
- Time Frame: Refund requests must be submitted within 14 days of your purchase.
- Contact Us: Email our customer support at info@santashotline.org with your order details and a description of the issue.
Processing Refunds
- Review Period: We will review your request and notify you of the outcome within 5 business days.
- Refund Method: Approved refunds will be processed to your original payment method within 7 business days.
Contact Us
For any questions or concerns about this Refund Policy, please reach out to us at:
Please note that this Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically.